Received and call back on Monday afternoon but not by the General Manager I was passed off to someone by the name of John. Tried to call John back on Tuesday and after 8 phone calls and 2 messages I gave up. Thursday Talked with Chrysler LLC. and about 40 min later the General Manager responded to my review but still didn't call. I replied to the e-mail address listed in the response and over 24 hrs later still no call. Not really buying the sincerity of the General Manager in "promptly resolving this matter".