We rented a toy hauler from these guys a month ago. Picked it up early in the morning and my husband hit the road to Glamis at noon. He barely makes it out of Phoenix when someone flagged him down because there's smoke coming from the back. Turns out an axle on the toy hauler had broken. Thank God for a passerby because it could've easily resulted in a bad accident. It took Going Places RV 6 hours to get a new toy hauler to my husband on the side of the road. We got to Glamis when it was dark and lost hours riding. We bring the trailer back on Monday because they're closed on Sundays, which I think is dumb for a rental company but okay. Trailer was turned in, nothing was missing. But we paid a $1000 deposit and we lost a day of renting because we were stuck on the side of a road for HOURS. After the run around for 3 weeks they finally returned just our deposit only, we were told it only take a week from the time we dropped it off.
Everything seemed smooth initially but beware of Going Places not keeping of with the maintenance on their RV and trailer rentals. Also beware of it taking way longer than they tell you to receive your deposit back. I'm finally only leaving this review because the President/CEO emailed my husband last week and said he would get back to him and he never did. So if that's the leadership that they have at this business its no wonder why the ball was dropped on the maintenance and the reimbursement of our day lost (which we never got back) and our deposit.
It's disappointing for us because this place is so close to our home and we planned on renting from them for a long time, but they've ruined it. We love Glamis and don't want to buy our own RV because of costs, insurance and storage, thought they'd be an awesome solution but turned out to only be a headache.