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| - The labor team arrived slightly late and one man short (no big deal) but was professional throughout the entire process. Unfortunately, the office sent a truck that was far too small for the job, which resulted in us being unable to complete our move in one trip. The team also had to fight the small truck to load only a partial load.
Everything listed on our estimate was unable to fit on the small U-haul (yes, they brought a U-haul for a four BR home). Let me say that again, ITEMS INCLUDED ON OUR ESTIMATE were not able to be moved.
Of course, we also had a few items that were over looked (we're talking boxes and an end table) on the estimate... but I would have happily excluded them if the ENTIRE ESTIMATE was moved. Our small handful of items did not eat up so much room to prevent moving nearly an entire garage full of furniture and boxes.
At the end of the day, the company management and I agreed on a one hour labor credit to offset the time the team spent arranging and rearranging and rearranging the truck to maximize space. I simply wanted to cut my losses and get what could fit moved.
Again, the team was great, friendly, professional... but the office screwed me and their own employees.
In summary, this company arrived in a U-Haul to save money, and it ended up costing me another move and their worker's time.
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