When I adopted my newest family member a few years back, he came with an issue that would require surgery. His inner eyelid had detached (dogs have 2 per eye) and the only way to reattach it was surgically. After reading about his condition (called red eye), I took him to see Dr. Sam. Surgery was booked and I dropped my dog off at the scheduled time.
Since that initial visit, I have taken my other pets to him as well. He is very calm with the animals and immediately puts that at ease. When it was diagnosed that my other dog may have cancer, we discussed treatment options. Thankfully, the biopsy came back negative, but I was informed as to next steps should the diagnosis came back different.
His staff, both in the back and out front, are warm, caring and have great senses of humor.
The only fault I can find is that he is more expensive than others. EG - a friend adopted a kitten and wanted to get it neutered. The cat had a heart murmur which made the rescue centre nervous about putting him under. I popped in to talk surgery costs with the pet hospital (not with Dr. Sam but with one of the other staff members) and was quoted around $450. Another vet (newly opened at Vellore Woods/Rutherford) came in at $600 and another clinic across from Vaughan Mills came in at $300. My friend ultimately took her cat to a place in Brampton (near where she lives) and the surgery was just over $200. Based on these prices, he seems on the higher end.