I recently called to verify a 1pm Friday appointment. I was informed that my appointment had already passed on Tuesday at 10:15am. I explained that there was no way I made a Tuesday appointment, as I have other obligations every tuesday and that even if I did, there is no way I got the day AND time wrong. I was told they would not reschedule me until I paid a $25 no show fee. I argued that not only did I not make that appointment, but that I never recieved a phone/email/text/mail confirmation for my appointment. They refused to waive the fee so I took my business elsewhere. I would recommend a different dermatologist, but if you must be seen here, check and recheck your appointment time in advanced, because they will not do a confirmation call the day before and will jump at the chance to charge fees.