I live in Gastonia so I usually go to that location but when I can get a Groupon for highlights I'll drive to this location
I always ask for phase two and ask for the student that has color experience
I've learned not to be the Guinea pig for the newbie
They always ask what you want and you sign a form. Then your stylist goes to work
I've had mostly good results but asking for a stylist that is experienced in the process you want is a good idea
Plan on spending twice as much time as it would takes at a regular salon