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| - This is not the worst hotel I have seen, so I am not going to give them a one, but this is no where near the nicer hotels on the strip and it is the least favorite of the Hilton hotels I have stayed at. The hubby and I booked a hotel here, because they called asking us to do a Hilton Grand Vacation tour and see if we wanted to purchase into the property (my husband is also a Hilton Honors member). To get to the check in is kind of doing to much, you have to go through a down stairs area and take the escalators up to the next level which is where you will find the check in area. The pool is also located directly across from the check in desk, and you can see it through the doors. In my opinion,the pool is not that big for the Vegas life or for the family life the vacation company is trying to promote, but it is larger than the Marriott's time share pool across the way. On our first night we were told no suites were available for an upgrade and we had to stay in a studio size room. When you walk to your room have to insert your key into a key checker (and they only have two) and there is a security guard checking every single parties key to make sure it works. This is not a smart idea at ALL! I get they are trying to maintain security but if there is a rush of 30 people and you need to get to your room you have to sit there and wait while everyone get's their key checked. In my opinion, if a person is not meant to get up stairs they will A. ) not have a key (which you should just have to show, not insert in device or B.) the guest staying will not let them in the room.
I am not sure who decorated this hotel, but the color scheme is horrible. The hallways are painted an ugly none glossy red and the floors are the same color with black in it as well. It's just all ugly-- esp. for a hotel that is not over 5 years old. The studio rooms are not cute at all, and I do not recommend. Again they have a red color scheme and the furniture and decorations are just off and ugly. Plus they have these ugly cheap red leather couches in all the rooms. The bathroom is really small, and only has a regular shower and a pull out door closes off the toilet from the rest of the bathroom.
On our second day we called to ask could we move hotels or upgrade our room. No other hotels in the vacation package were available but we were luckily able to upgrade to a suite. So in Vegas if you need to upgrade during cleaning hours, they make you pack up and leave the room you are in and they will notify you will your next room is available--it sucks and is hassle for the guest but this is pretty standard every where. When we finally came back, the upgraded suite was a little better but the decorations and color scheme were still ugly. The suite had a Jacuzzi, a shower, bigger bathroom, a projector to watch tv (which we thought was really cool, esp so we could watch the NBA finals), new appliances in the kitchen, and a washer/dryer. So, the features of the suite helped with the ugliness. If you need detergent for the washer and dryer, just call the front desk it is free. Neither of the outside views from either room was that great.
BEWARE if you order Room Service-- They charge you to bring the food to your room and they add the tip in for you and do not allow you to decide how much. My $14.00 nachos and $2 soda ended up being $26.00 by the time they added all their fees, I could have just walked and got myself food.
I do how like the Elara is connected to the Planet Hollywood hotel--if you wish to shop esp. We also attended a few shows and the J. Lo show while we were there so it was easy access.
The last thing I have to say about this hotel is my presentation. I did appreciate how my presenter presented to us, but I did not appreciate her saying telling my husband and I, do not go on anymore tours. This was the second time Hilton Grand Vacations called us and it was not OUR fault they forgot to take us off the list and offered us another stay at a different location. We were considering buying into the time share, but we recently found out (like two weeks before our visit) we are expecting another child and decided it was not in our best interest. You don't tell people DON'T do something again, esp, if they are not breaking the law and the fault was not on us. I didn't appreciate her speaking to us about that. We were more sold on the location of the first tour but after looking this location we will not be buying in if this is the best Hilton has to offer.
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