SUPER DISAPPOINTED!! I was incredible upset to have received bad customer service at this place. I was so desperate to like it that after the first instance of a poor experience I gave them a SECOND and THIRD CHANCE, they failed miserably.
With a week's advance I set up a consultation for my boyfriend and I to train. The owner gave me the name of my trainer and said he would contact us to confirm. I never heard from the trainer, so I called the morning of my appointment to see if I was still in the schedule and the owner assured me he'd get everything straightened out and have that same trainer contact me. When the guy finally called me he informed me that he didn't work on the day I had specified and muttered an apology before hanging up (strike one).
I decided to try and contact the owner again to see if we could fix the poor experience and get me in the gym. I, no joke, called the location TEN TIMES during their business hours that same day and not one person picked up the phone (strike two).
I figured it'd probably be good for me to cool off, so I waited another day before contacting Glove Game. A gentleman answered and I told him I wanted to speak to the owner in regards to rectifying the poor customer service that had been dished out. He replied that he'd let him know it was urgent and that I would get a call soon. I never heard from the damn place (strike three).
What does it take to get some good service around here? I have read about all the raving reviews and was so sad that I didn't get to experience the company's "good side".