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  • On January 23rd I received an email from Jiffy Lube with two printable coupons attached, one for $14 off of a signature oil change, the other 15% off any additional service done. I saw this as a good opportunity to get some maintenance done so on January 24th I went to my local Jiffy Lube at the address above, a location I've been visiting since around 2003, and got an oil change and two additional services done. Upon checkout I was quoted a price of 65.63, I mentioned a had a coupon for $14 off of the oil change but was told I could not use it. I asked why and was told this particular store ran it's own special discounts and no others could be used because of it. I asked what the special was and was told it was $10 off of the oil change, I said my coupon was worth more than that and I would rather use it, I was told no. I then said okay, and mentioned my 15% off additional services that I would like to use instead, again I was told no because of the mandatory $10 off that the store had no choice but to issue. I asked why Jiffy Lube would email me coupons that I was not allowed to use and was told "I don't know, that's the way it works". This is the kind of garbage these oil places get away with every day, and I'm tired of it. For years I've been wanting to review this place with a star or two but ten minute oil changes are so convenient, well I'm done, I'll wait from now on, and my treatment today earned them a complaint with the Better Business Bureau... way to be Jiffy Lube, I hope all of this trouble is worth the four dollars you saved.
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