Where do I begin?!? Let's start with the food. I couldn't have been more disappointed in my experience here which is hard for me because ordinarily I feel you can't go wrong with breakfast. I ordered pancakess & bacon.....simple right?? WRONG....the pancakes are tough and rubbery and the bacon grossly undercooked. I also requested a juice blend (orange & cranberry). My companion ordered a bialy. We arrived at 9:30, ordered at 9:38, at 9:58 we are still without food and the place was NOT crowded. Yet 2 tables Sat after us received their meals and according to our server eggs and hash browns take less time to make than pancakes. My question is WHERE??? MY companion had to leave at 10 and still hadn't received her bialy only to be told they didn't have any today. 20 min to find out they don't have what you ordered. UNACCEPTABLE. At 10 we were told they'd send a manager over. 20 min later a manager arrives....takes food away, offers to remake (I've been here nearly an hour NO THANKS). So now with ALL the Food removed they bring me the bill. $11.26 FOR 2 JUICES. He neglected to tell me that the cranberry juice was in a can so that cost would be in addition to the price of the orange juice which was $3.90 and brought to us on 3/4 full 12 oz. cups. The 4oz can of cranberry juice $2.50. I have never had such horrible service!! I would never patron here again!!