Doug is awesome! He shows up funny, in a good mood...what else could you ask for! I had some problems with some pet stains and so far so good! I don't smell anything anymore. It only took him about 45 minutes to do a three bedroom/living room house. Doug has done carpets for years and years and seemed very knowledgeable as well! Please give him a try. It's hard to find good people these days but actually do the job right and have a great personality as well! Thanks Doug for making my house smell good again! :-)