I bought a used Yamaha R6 motorcycle and it had died on me on the freeway. I took a look and saw that Cycle tech had a lot of 5 star reviews from a lot people, even from different states.
It was pleasant initially because the workers there seemed to be riders themselves and they were also fixing bikes when mine had came up there and since it was motorcycle season I was expecting it to take a while to fix my motorcycle.
I had brought my motorcycle at the beginning of May. I told them about what happened to my bike and said that several of my friends (who also told me to go to this place) that it could be my stator and rectifier that had gone out. They listened to my concerns and we signed the paperwork for the motorcycle to be fixed at the shop.
I had waited a week and there wasn't any calls, though one of the mechanics said they would give me a call in a few days after running some diagnostics. The second week I had called in again for an update, one of the reps said that they had put it on a stand and they're currently checking it out and would call me the following day. It was almost the end of the third week and there wasn't any calls back. I had contacted them again; I believe I spoke with Dave (the owner) this time and he said it was the stator and rectifier (that I had originally thought) wasn't giving enough voltage to keep the bike running and the parts were ordered and the bike should be ready to go by next week.
It was a full month at this point and I had called them again. They said the part they ordered didn't fit my bike and that they had to make a few modifications to it and said it would be done the next day. The next day came, i tried calling and no one had picked up. The following Monday, the bike was finally fixed. I was happy to get back onto the road after having to borrow cars, pay friends for rides, and use uber just to get to work. . . for a month.
It was about a week and a half later that my motorcycle died exiting the freeway and the motorcycle completely died. When I had tried to start it back up it turned on and i heard metallic break off inside and it wouldn't completely turn on afterwards.
I had to rent out a truck to bring the motorcycle to another company. This whole thing has been a headache.
I had sincerely wanted to have a pleasant time with this company because of all the reviews and recommendation from friends, talking to the mechanics there had made me really hopeful, but I should have been more attentive to the reviews, it seems like most of them were years ago. I guess I was the unlucky one. Two stars... the only reason why I didn't give one was because their customer service was great. I wish they had treated my bike the same way.