I just had the worst experience at a restaurant that I have ever had at this place. Period. We arrived at 11 and were told there would be a ten minute wait. The whole lobby was full of people waiting at this time. When we went back to be seated we saw that there were three or four tables actually being occupied. The rest were open. There didn't appear to be any shortage of workers either to explain that.
When we got seated "Jamie" our server came over, no hello, no welcome. "What do you want to drink?" Was the only word she spoke to us. After placing our orders, sitting with empty coffees and waters for a half hour, a bus boy noticed the confused look on our faces and asked if we were okay. We asked for our food to be packaged to go since we had somewhere to be and honestly couldn't wait any longer. Well that really inconvenienced Jamie, but we got our food packed to go and left. Never returning.
We didn't go to Bob Evans for 5 star service, and we didn't expect to have the most awesome experience ever, but being acknowledged by our server and a "hello" was something we did expect (after all, she IS working for a tip). This was just so unpleasant for both me and my husband. I wouldn't even be willing to give this place another shot. If you want brunch, First Watch is up the street and you will at least be treated like you exist there. No wonder this place is so poorly rated.