I'm speaking on Lateef in the office. She's the best office person I've ever been in contact with. She's always upbeat and happy to deal with anyone. We had some discrepancies on our move out bill, and Lateef took the time (about an hour) getting to the bottom of it and helped us solve the problem. If we didn't move out for other reasons, we would totally stay for her. Good luck with the baby! :)