| rev:text
| - Shockingly bad--and consistently so.
I once overheard someone saying she had been trying to get home from the hospital for several hours using Ace Taxi: she kept calling, they kept saying a cab was coming... no cab ever came.
I remembered the name to avoid--but Ace must operate under multiple names, or take over the phone numbers of recently-closed competitors, or something: I tried several cab companies and got Ace every time. I have a very hard time finding a non-Ace taxi in Cleveland.
Well, I've tried 3 Ace rides now. Drivers and dispatchers were friendly (75% of the time) and the cabs had 4 wheels and window glass. But there are three problems:
1. They may or may not ever arrive. As near as I can tell, when you call they'll dispatch a cab in theory--and you will get a text message that the cab is on its way to you. But in practice, even after that text, if that driver finds someone else to pick up (or knows of an area near them that's promising?), they just do that instead, and never notify you nor have a second cab sent. And no other cab gets sent in its place--unless you call a second time and order a second cab, which may also never show up. So I missed an emergency medical appointment. I told them that's what it was; made no difference.
2. The drivers often lie (the dispatcher even explained this to me) about taking credit cards. Some cabs take cards and some don't--but even the ones that do, the driver will often lie and say it's broken. I had one take my credit card and swipe it on his personal phone instead of the cab's meter. Another time the driver gave me a hard time about paying by card, like it was a personal insult to him. You just cannot trust what will happen. I ALWAYS told the dispatcher that credit card payment was a must--but that didn't mean a thing. The dispatcher lies to you and says they'll inform the cab that it's a credit card customer, but they clearly don't or the driver wouldn't be so shocked every time.
3. They consistently give a false low price on the phone, and then charge you MUCH more (neighborhood of 40% more) once the ride is done. That's with an accurate address given, and the driver taking a good and logical route; so their estimates shouldn't be off by that much. And if they were simpy making "mistakes," why is the error always in the direction of a bait-and-switch? I even had one driver sit there, after we were already at the destination, as the meter kept rising--taking his time dealing with my card, and making a little more money by going slow. I didn't know a cab's meter could keep rising while the cab sits still and the job has been concluded. I guess it can.
So don't use Ace--and if you call what you think is another company, ask if they are Ace!
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