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  • Used to like this store, but then I discovered their ZERO TOLERANCE RETURN POLICY! Have always liked to support the local family owned business, and so would choose to overpay for nice items in this store, just to be supportive. Then I bought an $11 pizza cutter, which basically would not cut pizza, and was completely unusable. Stopped back the next day for what I thought would be a simple return. The manager Steven said they cannot accept merchandise back in their store. He even used the example that if I bought a hot-dog and didn't like it I couldn't return it. Ohhhh-K. Thought I was dealing with a 5 year old. Owner Katrina echoed the same sentiment and claimed "No Returns!". Five bucks profit in Katrina's pocket is evidently more important than a happy customer. Ugh, I'll just go back to the big-box stores. Note that you can find anything in this place on Amazon or Bed-Bath, and you'll be treated much better. No returns for you!! NEXT! UPDATE: 7/19/2014 This wasn't a case of the owner not liking the pizza slicer, this was a 1 day old slicer that didn't slice. The receipt says "defective products will be handled on an individual basis". I'm not sure what drives that decision, as both manager and owner refused to even look at this product to determine or acknowledge that there could be a problem with it. A broken cheese slicer? OK. Broken pizza slicer? No. I guess buyer beware is the word of the day here.
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