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| - The service is HORRIBLE! The employees just looks like a bunch of High School drop outs. Yeah this place has a lot more selections then best buy, but if you are planning on going here, do as much research as you can on anything you plan to buy here. Do not trust the employees most of them don't know what they are talking about, they would pretend they know what they're talking about, judging you thinking that you probably have no idea what it is so they throw in fake facts. They were talking to the wrong person when they did that to me and my finance. They were trying to convince me a certain brand name laptop that I never heard of was better then Sony. I question them more and more to find out they have no idea what they are talking about. Yesterday, black Friday I purchased a sony vaio laptop. Last month when I went to Fry's to look at there HP laptops, I noticed that when I came back yesterday they raised up the price $100 more. Interesting. I have photos up about some of there prices on laptops that I took on the month of Oct.
So after I purchased my laptop at 2pm I went to the galleria to do a little christmas shopping and then went home to check out the laptop. I live all the way in the North East side of Vegas by the way. Turned it on, noticed there was a little juice in the battery. For some reason it kept saying "recovering", it also said that it was gonna restart several times. When I saw it say that it is saving data and recovering, my first thought was "What data????" I realized THEY SOLD ME A USED/REFURBISHED LAPTOP WHEN I PAYED FOR A BRAND NEW ONE. Oh I was furious, My fiance and I jet back to frys two hours later and they told us to do a diagnosis test. This guy name Gabriel M what a dick. He was so rude and it was like he made it our fault saying we didn't complete the installation. I said the laptop said saving data, what data is there to save if its a brand new laptop, it also kept saying recovering and it restarted so many times. He had the audacity to walk away, write up some papers and told us to wait in the customer service line. It seemed like THEY HAD HIGH RATINGS OF CUSTOMERS COMING BACK FOR RETURNS/EXCHANGES. When I was waiting in line a customer next to me was getting mad at one of the employees because they sold him a wrong flat screen t.v. The box had the correct description, but he said when he opened the box it was a whole different t.v. That's insane!! Well anyways I got it even exchange, no extra charges. Made a complaint to the manager about the service. When I went home and turned it on right away, it was all good. The way it should be. Oh another advice. You should open your purchase on the spot.
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