Pan Xtra Cheeseless Pizza from Dominos on Cactus, in Peoria. Lol... Mr. Matt! You need to learn customer service skills! Choose a tone of voice that appeals to the caller. NO MATTER THE SITUATION!! As a matter of opinion, take some notes from Lindsey. She provided a much more agreeable tone of voice and customer service. I get it. You get busy. I've done your job and there are ways to make a customer happy when something goes wrong.
Thank you, Lindsey. Not (only) for sending in a new pizza and throwing in a free drink, but for using a tone that was much more controlled than your phone tech Matt.
I gave a 4 star rating because the pizza is always good here. However, customer service always trumps the food. Let's see what happened on our next delivery round.