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| - Here is a review from wife that appears to have been removed/deleted:
I am not normally one to complain publicly but I think sometimes it's important to spread the word. This is my recent encounter with Amen Mover of Huntersville.
Amen Mover was not what we were expecting. I called and got a quote over the phone for 2 days of moving & one night of storage on the truck. Lloyd Benson, owner, was very nice that day over the phone and sold me with his customer service. He asked me to text back the details of our conversation because he was out of town. After I sent that long and detailed text of our conversation, Lloyd never responded back. I sent back 2 more messages over the next few days asking if he got the text or not and got no response. Finally I called and asked if he was getting my messages and his response was no but you are on the books. Ok... maybe it was a phone issue and the text were not going through, so I moved on. 2 weeks prior to moving day, I text a complete run down of our previous conversation, once again. In this text, I left out no details and listed every piece of furniture we had, along with outdoor furniture, amount of boxes, storage containers, etc. The response back from Lloyd was "you are on the books". I checked in again, the next week and again was told that we are "on the books". The day before moving Lloyd calls and once again, verbally, I go over every detail of what was planned with moving, amount of furniture, cleaning of the home, final walk-through of new buyers, etc so that we were all on the same page with the time schedule. He understands and promises all is good. Moving day comes and 2 guys show up as promised! Yay, I'm happy! However, once they looked around they said the truck was not big enough. They tried calling Lloyd but no answer. Therefore, they (the 2 guys) filled up the truck they brought and my husband and I worked 5hrs straight to fill up 4 personal trailers (2 of which we had to call around to borrow from friends and spend time running around getting the trailers). The gentlemen working were super nice and very professional and I have no issues with them. The owner however; refused to respond to the guys asking for help and another truck. I tried to call, left a voicemail and sent a text message to which he NEVER replied to me. Then at the end of the day, the guys ask for payment and the price for the 1 day is the price that I was quoted originally for both days (day 1 to load, day 2 to unload). I tried calling Lloyd to discuss and again, no response. Next day, the guys show up as planned to unload (luckily bringing 1 more guy with them) and once again my husband and I help unload our trailers while the guys unload the truck. We literally worked 2 days in a row helping the movers we hired and still paid double the price for the job (not including an additional $500 in tips for the guys who did work really hard 2 days in a row as well). I understand about misunderstanding and maybe even miscommunication so my complaint is that the owner was not responsive to his crew or me, his customer. We are now 5 days post move and the owner still has not called or text me. As a business owner, he should explain how he quoted us incorrectly, why he did not want to correct the mistake by sending more guys or another truck and/or why he never once tried to make anything right. He literally refused to respond and therefore, I feel it necessary to let everyone know that unless you have spare trailers, a place to store those trailers & extra time to help the people you hire lift boxes don't hire Amen Movers of Huntersville to assist with moving day.
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