I've seen Katie for brazilian straightening three times. She's the real deal-- professional, polite, easy to schedule. I can't say enough great things about her. And, yes, most importantly my hair is always great when I leave, and the other reviewers are right-- she gives great tips on how to make her treatments last between visits. Because she works for herself, she is much more affordable than the salons in the area offering the same service. She gets my highest recommendation!!