If there was less then one star that is what they would get. They constantly mess up phone orders. I spend a good amount at Sephora every month probably a couple thousands. When I ask for something to be held I expect to have it held. It was a Christmas gift for my niece " the give me more lip kit" and they said they would hold it took down my name and number. I call today to make sure it's there and of course this Sephora didn't have anything held for me. I'm so very upset. If you were to choose any Sephora on the strip stay away from the Venetian !The employees had no sign of remorse at all. You've lost a valued vib rouge member. Time to switch to ulta ladies there employees take care of you.