Scott was EXCELLENT in getting out loan approved. We had to wait due to a short sale we had in April 2013, the waiting period was 3 years (April 2016). Scott and Jessica got all of our documents in order and had our loan into underwriting right at the 3 year mark. We got the approval and closed about a week later (4/20/16). Fantastic with updates and keeping us informed, was present at our closing as well. I've read some of the negative reviews and I can't speak for them but getting a home loan is a complicated process that requires a lot of attention and documents (this is our third now). As long as you are competent in getting updated docs and staying in touch with your loan advisors, it shouldn't be all that difficult. Thank you again, the professionalism was much appreciated.