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  • My one star rating has nothing to do with the food, which was very good, and everything to do with the manager of the evening, Amber, during our experience at BJ's on Saturday, July 16. We were coming to celebrate the birthday of a dear friend. I phoned ahead to get on the list for a table. I specifically requested a table because my husband and I have disabilities that limit our movement and make it nearly impossible to maneuver ourselves into and out of a booth. The hostess assured me that a table would be made available for us. When my buzzer went off, Amber said our space was ready, but that it was a booth. I explained that we required a table and she insisted that the booth can accommodate us because of the pullout section for seating. As we approached the booth we saw an empty table for 4 and asked why we could not have that space. She explained that she needed it and that as soon as the people in the table next to that one left, she would be setting it up for someone else. Mind you, the people at the other table were in no way ready to move on and had settled in nicely for a good dinner with friends. We sat down at the empty table and refused to get up because the space was available for us and we wanted that space for our dinner. Amber was extremely rude and upset that we would not take the booth and kept repeating to us that she "needs that table". The hostess attempted to give us our menus and Amber told her "NO" because she "needs that table". Along comes the waitress assigned to the table, Christa, and we explained to her what was going on. She was a delight and offered to get us something to drink while the table fiasco was sorted out. Seeing that the table next to us was clearly not leaving, we asked her to bring us menus and we ordered our appetizer and dinner. To be clear, an hour later that group next to us was still enjoying their time together. I don't know what Amber's issue was, but she needs some intense training on customer service as she could not have been more rude and unprofessional if she tried. We have never had an experience like this at BJ's, nor any other restaurant we've dined at. We thank Christa for her excellent service and enjoyed our dinners. It will, however, be some time before we frequent the Peoria location again.
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