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  • BUYER BEWARE: As a social media influencer my phone is 95% of my life!!!! So when the first screen repair was causing my phone to act crazy, I got terrified but they sent a new guy immediately and even though I took three new screens he kept working until my phone was perfect. Unfortunately, they used all three of my personally purchased Tempered glass screens during the course of their repair, even though i purchased additional tempered glass, which they had to remove because they had to replace the screens three times to get it to work properly. Then, last night, i dropped my phone about 12 inches to a table top - it SLIGHTLY cracked (minor compared to my first damage that caused me to call PULS) and when I went to take off the protective cover, there was none. They had never replaced the tempered glass I had purchased. Even though I had THREE of my own (all of which they used during their attempts to replace a screen that would work) they used all of mine and on the last repair did NOT replace the tempered glass. This morning I call, I try to stay as calm as possible. Even when they tell me i must now FILL OUT A FORM to be served. I do so, with them ON THE PHONE, then i am put on hold for 15-20 minutes (on and off) while they get management on the call. I am then told after an extended wait that while they said they would send someone out immediately that after talking to the field, this is now going to the "guarantee" center, where I will hear back on what they want to do next. I should have just gotten the insurance phone from TMobile. I have NEVER had a problem win an insurance phone. Saving $79 has cost me thousands in business and irreprepable damage and they won't even come FIX it in a hurry.... leaving me PHONELESS as a digital marketer with 900 incoming messages and a 6:30pm event i am hosting tonight. BUYER BEWARE
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