This was our first time to this particular location and as the other reviews state - it was slammed both inside and in the drive-thru. Took about ten minutes to get through the line, with about six people in front of me and about eight workers behind the counter.
They also don't seem to have any storage in their back room, since they had well over 20 merchandise boxes sitting around the the store and unopened. They also had a large pastry metal cart with single wrapped pastries sitting on them.
The poor staff looked highly stressed and the cashier wasn't overly friendly, but wasn't rude or mean either.
My drink order was correct and tasted just like it should though, and let's be honest - at the end of the day, isn't that all that you really want from your coffee?
Overall: B
It's a busy location with staff under pressure to get through lines and lots of seasonal merchandise to put on display. It wasn't an exceptional experience, but it wasn't bad either! Still the good coffee I was expecting to get - so all is right in the world.