The ONLY reason they're getting the 2 stars is because of my pedi. The young lady who did that did an awesome job. She was really nice. The lady who did my refill, Tammy, I think, was sloppy, rushed and quite harsh. Super disorganized. A lady walked in... wanted a simple refill. Two people were available. Neither got up. No one said hello. She had to wait until I was done. Really?! Customer service needs work. I drove past many nail salons to come here.... not worth it.