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  • I called this company to fix my water heater because there was a sticker on the unit saying to call for warranty repairs. The thermostat had to be replaced and Was told that I would only have to pay for labor. Apparently the labor for 2 hours was over $350! I never received an invoice and called the company to discuss the excessive price and the discrepancy in labor time. The repair only took an hour so I did not understand why I was being charged for 2. I was told that the part was not on the truck so he had to drive to get it and wait in line, both of which I had to pay for! The manager I spoke to was extremely rude from the moment I called. He was finally willing to drop the price $50 after I called for the third time. I will NEVER use this company again. I never received a written estimate, receipt, or invoice of any kind, despite being told the manager would email it to me.
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