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| - I've been to Violette's Vegan 5 times now since they opened, once for a sit down dinner and 4 times for lunch to go (more than a fair chance). My last visit was yesterday, 3/17/16 for lunch. I won't be back again unless changes are made. This is why:
The first time I visited I got the Violette's Club. I was floored by how good it was. And so filling! It comes with a choice of potato salad, fries, and black bean salad. I've tried all three of these sides by now and all are delicious. Though I loved it, I cringed at the price. A $14 sandwich (pre tax) for lunch isn't justifiable anywhere. So I told myself I could only have this as a treat once in a while. Additionally, I made the mistake of ordering at the restaurant instead of calling in ahead of time. I had no idea it would take that long.. I'm talking like a 30 minute wait for a sandwich.
The second time I visited was for dinner with my best friend Dana. Now we are both healthy eaters and former long-term vegetarians. We started with the Red Rock Nachos. These were yummy like I had read in other reviews. Me and Dana agreed they tasted like the real thing. But the Brunsons Choice, apparently back by popular demand, was just not good at all. Dana said they tasted whatever, like every meatless wing she's had but I disagree. I did not like the texture or taste- it was gross. This is coming from someone who has had countless meat substitutions in her lifetime. For our entree, we split the samurai burger which I don't think is on the menu anymore? I don't know why because this was enjoyable and the portion was large. We thought the meal was overall good. While the service was friendly, it was SUPER slow. Other diners were frustrated as well. After this experience and the previous one, I thought they must be understaffed in the kitchen. Other people on Yelp were also complaining about the wait times. At this point I was wondering why Violette's Vegan doesn't respond to their customers' concerns and hire more people?
The third time I visited was again for lunch as I was craving the delicious Violette's Club. I was smarter this time and ordered 40 minutes ahead of time. By the time I showed up... you will not believe it... but my order STILL wasn't ready! I waited an additional 10 minutes before I was given my food. Yes, this is accurate; I would never want to provide misinformation that could be detrimental to a local business. So I noted the time I ordered, and despite being told it would be ready in 15 minutes, it was not ready until 50 minutes later. Now this is my ONE hour lunch break. Thank goodness I left late, already knowing they are super slow. Additionally, the sandwich was not how I remembered it. The bread was soggy and it tasted bland. Really confusing because it was so perfect the first time I had it. The potato salad was just as good as the first time though. After this visit I vowed NEVER again!
And then I got a gift card two months ago. It was only for $10 so I still ended up paying the additional $5 for the Violette's Club which once again came soggy and bland. The fries were yummy though and surprisingly, it was ready 30 min after I ordered it.
So yesterday I decided to give them ONE more try since I was in the area for lunch. I thought I'd change it up and order the Rockin' Raw wrap. It was okay but it needed more pesto for flavor and for $13, it did not leave me satisfied. I had to eat a granola bar after. The positive is that I ordered by phone at 12:20p and by the time I got there at 12:45p, it was waiting for me. Maybe they're quicker now because they have lost so many customers that they're no longer busy.
I keep on giving this place chances because I want to see vegetarian and vegan places succeed. Listen to your customers' concerns, we want to eat here and give you our business. The lack of consistency and the overpriced lunch will keep me away.
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