I come there about once a month. However, dining inside is a 50/50 chance you're going to be frozen out. They have the a/c going like the fridge is full and we need to keep some beef from spoiling that is outside of the freezer. This is not a one-time experience but almost every time (during summer months that is).
The food - Well, they rotate a few things in and out on the menu but usually they are introducing things that are a complimentary item to the taste buds. My wife gets garlic snap peas which I don't believe are currently on the menu as one of the available items, but they make it for her anyway. I always enjoy the chicken lettuce wraps (and I think this is the place that really made them popular) and like their more recent additions of the sushi rolls as well. In addition, the Kung Pao Chicken is delightful. I always try to enjoy the egg drop soup but they are not consistent with the viscosity of the soup and sometimes it gets more like pudding than soup and when it gets like that, you can put green dye in it and it's the same as the kids toy "slime". However, that's not all the time and for the most part - I like the food.
The Staff - Most of the time, they are great and no complaints there.
To Sum up - I like the food and the staff. However, the place is busy at times and to get a seat where you freeze your butt off after waiting a while, that sucks (and no one does anything if you mention it). If their sister company (Pei Wei) was closer to the house, I'd bypass going inside to dine altogether and just get the food there or to go as it's just as tasty in my opinion but obviously has a more limited menu selection.