I waited as long as I could to post this but it's time for the 1 star review.
The spa is decent, good deals on services, the technicians vary but in general are okay. I initially signed up on their monthly program but decided to cancel after 4 months. Like others I experienced inconsistencies with scheduling and them cancelling appointments. They also only had one aesthetician who's service I liked and then she quit.
Since attempting to cancel my membership I've had nothing but problems. This will be the second month in a row they have confirmed it is cancelled yet they have still auto charged my card. Each time I've called them to correct it, as of today I'm still waiting for them to return my call.
Prior I had hoped to still use their services, just without the discounted membership,pricing. At this point I'm done, never coming back. Poor management, customer service, and hiring.