They were reasonable to buy a car from. However, I thought they were really sleazy when I called when my lease ended to try to buy the car off lease. The car has really low mileage and it made sense to buy out, so I called Camelback where I bought it to find out how to proceed. The sales person said I had to bring the car in and have it inspected for $699 before I could buy it off lease. For this I got nothing -- I would have to pay more if I wanted an extended warranty. The dealership should not have cared about the car's condition - I was leasing it and wanted to keep it by buying it out. The car never even had to pass through the dealer's hands, just a buy out from VW leasing to me. I asked the sales person if this charge was standard and he swore it was. So I called VW leasing and they said that no such thing was required. I ended up buying it out directly over the phone from them with no extra charges. It turns out, and VW leasing confirmed, that this was just a scam by the dealership to take $699 for doing nothing, pure robbery.