How is this place still in business? Went back after a long hiatus - wondering if I had been too hard on this restaurant's slow service and mediocre food. Sadly, it turns out, first impressions are correct. Went there on a saturday afternoon - we were only one of two tables with customers (which should have been a warning sign. After taking over an hour and fifteen minutes, I politely inquired to the server (turned out to be the owner) about how much longer it would be as it was taking an excessively long time to receive our food. Rather than being apologetic, sympathetic or understanding, she said that "all of our food is made to order." When I said that this was not an explanation - that every quality restaurants' food is made to order, and all that we had ordered were sandwiches, she suggested that we go to Subway and cancelled our food order. Really? You have a total of 8 customers on a beautiful Saturday afternoon and this isn't a clue to you that you are doing many things wrong?