Came here for advice about sizing an order of custom sentimental wedding rings from the UK. The guy flat out refused to size us since we went getting the rings from them. He was very rude and condescending. Since we were order special rings from over seas that meant something special to us and not ordering from he he had no time for us. Because of the way thus man treated us we ordered other wedding jewelry from a different local shop. I would rather not have any more jewelry even then give this shop one dime in the future.
With the vast amount of chain stores and cheap jewelry online I would think that local shops would do to get and keep new customers not drive them away.