Lied to me about what they were going to do with my dog Atlas, lied about how much they were going to charge me. And when I called concerned about this, the lady was really unapologetic about it and didn't try to solve it at all. Considering this was a mistake they made by telling me it was x amount of dollars for two things and they only gave me one thing, in business, this is not the customers fault, and it's their responsibility to fix it. They didn't even try