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  • Never going to this shop again. The new mechanic eddie is terrible. His brushing my concerns off caused life endangering situations and forced me to buy a new car. I HAD a 2005 mazda 3 hatchback. I had been hearing a noise from the rear passenger wheel that stopped when I put on the brakes. I took it to them because I had heard from a friend that they do good work. Frank looked at the wheel and saw that something was up with the calipers. He did a quick fix and told me that if it still made the noise that I was going to need to replace the calipers. A week later it was still making the noise. I brought it back and frank was gone, in his place was a new mechanic, eddie. I told him what frank told me and he brushed it off claiming that it was the brake pads. That they were glazed and needed to be replaced, even though they had just been replaced with frank. He replaced them, charging me for the parts and labor because they didn't have a record of the prior service. Less than a month later I was back because it was still making the noise. Again he replaced the brake pads and charged me labor on an under warranty part. The noise still didn't go away, I brought it back 2 days later and he brushed it off as road noise. Annoyed with being brushed off, I had my husband bring it back in 3 weeks later. He told eddie what frank had told me originally. Eddie looked at the caliper and said, yes, they have been binding and could have locked up at any point. This could have caused a serious and possibly fatal accident for either my husband or myself. So the calipers were replaced. The noise finally went away. Only to be replaced by a groaning noise when you turned left or right. I brought this concern in as well. He looked and told me that it was nothing, just old shocks, we (foolishly) believed him and went on our merry way. About 3 weeks down the road, that noise turned out to be the tie rods. We were in the middle of driving to new mexico when the groaning got worse and turned into a shuddering from the steering column. We managed to turn the car around and make it back to vegas. The next day we went to the dealership and traded the car in because it was not worth fixing. Never again.
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