My second time here 1 week. The place wasnt exactly crowded.for a Saturday. Nonetheless we waited over an hour for our food (5 adults).
The server was minimalist in her attention to us as we were often wondering where she was. By the time our food arrived we were ready to eat. The entrees were a bit salty but tasty and were closer to warn than hot. The appetizers (fried green tomatoes and shrimp stack) came faster and were appropriate in temperature.
The entrees left a lot to be desired. Truth is, in Fairlawn you can get as good to better steak and seafood. No need to come here. Again, nice people, immature workflow.
Our server asked if everything was good about 5 minutes after presenting the entrees. Bad timing if you [the restaurant] want the truth. We were already so done with the wait, unless the food was fecal we just wanted to eat and leave. We offered no feedback. Our bad.
We did wave the manager over before we left and shared what is written here. She apologized and blamed the wait on the surge of university students that they didn't anticipate. Bad response. We are your most important clients and are not interested in why our food was delayed and warm. She granted the Mac and cheese for free and my wife had a $4 off coupon.
I will return, but only if the rest of copley, bath, and Fairlawn have lengthy lines when we want streak or seafood. At least then we know the entire region is in for a long wait.