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| - I have visited this location several times over the years using their 50% off coupons (or competitive coupons from Joann, Hobby Lobby) when I needed to get something to start or complete my craft projects. I especially like visiting around Christmastime and seeing their rubber stamps and other scrapbooking supplies or trinkets that I could use. I also like their "Recollections" (remember that store, Recollections, that Michaels opened before ironically putting it out of business? Huge mistake!) stamps and some of their Halloween and Christmas "Lemax" lines.
Since this business is a corporate, they tend to have less-knowledgable associates who usually work there for extra money, so this is the type of store for more experienced crafters like myself who know our stuff and show up at this type of store with a list, rather than meander around looking for something to buy, especially if having a coupon on hand. Therefore, this is not the type of store where retailer and customer get to know each other- far from it. Since they sell numerous various craft-related items of all types and sizes, looking for a specific 'part' for your craft project may become a challenge to find so you hope to flag down a sales associate or a store manager who knows what you're looking for exactly. i.e. in my case: looking for a mini wood disc set to hot-glue overlapsed mini picture frames onto a 12" wreath. Only a manager knew where to find it exactly, even while the associate on hand tried her best to find it. Other than that, if you're a regular and know your stuff, you should be able to breeze through. The Michaels near MetroCenter is bigger and have wider inventory. You may also need to stop by other Michaels all over the valley and may be surprised they carried what some others did not. I also had great customer service in the past when there was a limited edition Christmas mini clear rubber stamps sets (the popular $1 ones) that I had been on the lookout for, and this Michaels found the sets at a Michaels in Flagstaff and their store manager drove it down to Phoenix(!) for me to purchase, as well as a sales associate from the MetroCenter location, who picked up a different limited edition of those mini stamp sets and drove to this Michaels for me. Yes, double wow. I also appreciate when a sales associate voluntarily used a coupon for me without me having to request if they had any extras or pull out from my wallet myself (or use a smart phone)- this happened one time when I exchanged hot glue sticks for the correct size (yes, for this wreath project I mentioned earlier) and when the correct item cost a little more (due to more sticks), the associate went ahead on his own to pick out the coupon to scan to bring the total down to under a dollar. There was even a couple associates who assisted me over the phone looking for or looking out for specific SKU items. Yes, more wow ;) Other than my warm fuzzy experiences, other visits can be a hit-or-miss whenever it came to finding an item or successfully getting an associate to assist or find said item. The positives have outweighed the negatives since it's usually cheaper to shop locally (WITH coupons) than to order all that I've purchased online (plus you get to enjoy & play with your purchases upon returning home, right?), Wait, there was this certain kooky older woman with short helmet black hair who worked there awhile who got confused and suspected something when I used the checkout at the framing dept and walked out with a Michaels bag- I guess the framing dept was supposed to only check out frames purchases only and not other unrelated items (duh). which I did not know about. Hey, there was no line there and the associate looked bored and needed business. At least, I appreciate that this kook in question did not approach me about it and left me at that ;) This location is usually clean and orderly at best, with a few associates and a manager walking around for you to flag down (yet, only a couple times in history was I asked if I needed anything). In concluding after all the positives I went through, I figured why not stop by again (& again), whenever I needed something (I usually go to this store since it's the closest to where I currently live)...
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