I went here to try and find a replacement for a ring that had been stolen and was usingIinsurance money that was issued through zales protection plan. Anywayd they were having a preowned sale and I was very impressed with the high level of customer service they provided at beginning of our transaction. Long story short I endef up having to get a few things to equal the amt I was given by the insurance company and towards the end I could tell the woman helping me was very annoyed wjth me. She was slamming the case doors and I know she was talking crap about me to this other enployee that had a severe attitude problem. If they would have been nicethe whole time I had been there I would have given them 5 stars. Overall I am disappointed with zales .I had to go to several locations and it seems at each location I had a problem... the manager was extremely nice here though.... I most likely will be buying my jewelry somewhere else from here on out.