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  • I want to give this location three stars, but I'm trying to be nice in hopes they improve upon being the Barros I know and love. I've loved Barros since they put a location in at the Pavilions in Scottsdale. That location has always been amazing and very well priced. Now that they put one in my neck of the woods, I was very excited to try this new location and also introduce my boyfriend to Barros. I have to say I was a bit disappointed. The only thing we ordered was a 12" pizza. yup, a small one for us to split. Pizza's don't take that long to cook to begin with. Finally after 30 minutes of waiting (yes, I timed it), I go up to talk to someone and the girl sweeping helps me out. mind you, it's not busy at all. There's maybe five tables occupied if you count ours, too. She goes to check on it and brings out the pizza. Tells us that they're sorry, they messed up on the first pizza (which could be avoided by following orders) so they had to make another one. Good customer service would mean coming to tell us 15 minutes prior that they made a mistake and it's going to be a little bit for them to remake a pizza. We would have been totally fine if someone would have said something. Here we are thinking they just forgot about us. The pizza itself was completely unlike the one at the other Scottsdale location. When I think of Barros, I think of crust and how they have the best crust. Very bummed that it wasn't it's usual fluffy cust, but flat and barely anything there. Funny thing, as we finished our pizza, the people that had been sitting next to us for quite a while had an employee ask them if they got their pizza yet and they said, "no". The pros of this visit are that they have oregano you can use yourself, self-serve fountain drinks and They did let us keep the pizza they messed up on. At least my boyfriend said he enjoyed it!
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