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  • Goettl must just feel my money isn't good enough for them. Granted I called them to schedule their "complete 26 point" A/C Tuneup for the upcoming summer cooling season, and I asked for the $59 special, instead of their $119 normal price. So I assume I was already not a VIP customer. The gentleman on the phone was super-nice, and very accommodating, we scheduled for Saturday 5/10. They called that morning to reschedule because we weren't a priority, others had non-working AC units, so I understood. We scheduled for 5/20, had to take a half day off work. They never showed up and never called, I had to call the office and they said that the service man scheduled to come out called in sick, they were very apologetic and told me I would be written in bold and would be the first stop in the 2-6PM slot. The gentleman on the phone said he would personally make sure of it. Here we are the day of the appointment, another half day off of work and AGAIN, no show and no phone call. Thanks Goettl.
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