Never hire this attorneys office when you have any type of tickets! We spoke to Lorena which she has a very big accent when we first called to retain him for the tickets that were due that's same day! We spent 20 minutes specifically telling her what we needed for those two tickets that were due that day. Lorena said she would handle it and little do you know I have a warrant issued for my arrest for one of those two tickets! I even spoke to the manager Elizabeth and she told me it wasn't there responsibility to look up my tickets? So what the hell did I hire this office for? I paid? What happened here and they don't want to admit it because then they have to tell the attorney that they have to fix this bench warrant...is Lorena obviously didn't understand what the hell we were telling her that day that we retained the office and took care of one of the two tickets and took care of another one I had that was due 2 weeks later?! No I retained you on a specific day for two specific tickets! And they take care of one from the same day and another one that was not due for another 2 weeks! Why would I retain you for two tickets that were due the same day and I specifically told you that I had two tickets that same day! There job because I am paying was to find out where I had these tickets to make sure it was actually handled correctly! Horrible customer service now I have a warrant which I never have had a warrant. Don't trust these people with your money! I have worked at tickets busters and I have always made sure I am looking at the tickets you were paying for to make sure we're all in the same page before I take your money!