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  • This hotel gave me the most frustrating experience I've ever had in Vegas. I actually couldn't wait to leave Vegas because it was so miserable. I reserved and payed for a room with two beds for one night off of vegas.com Harrh's promotion stated that it would provide me with two free tickets to one of their eligible shows. This was all stated within my purchase confirmation, without any exceptions stated other than certain black out dates. When I tried to check in, they asked me to get someone over 21. I guess this is hotel policy where even if I already paid for the room, I still need someone with me that is over 21. I found this ridiculous; if you came alone and you weren't 21, they will not allow you to stay in the room you PAID for. Luckily, my brother was in town. After that mess, the receptionist (she was very nice, I was not mad at her but the stupid hotel) told me that they no longer had any rooms with two beds available. So... they no longer had a room that I reserved a little more than a MONTH ago, and they wanted to CHARGE ME to upgrade. I was already tired from not sleeping for around 36 hours, so I just told her to give me any room available for myself and a friend. We got a room with one queen sized bed... I really wanted to just demand a refund and stay at another hotel. Furthermore, when I went to the box office to ask for the tickets, in hopes to find some peace with a show, another receptionist informed me that my friend and I were not eligible due to the fact that we are not a couple. That is the biggest bull crap I have ever heard. If you would like only couples to receive tickets, try not to create a promotion that implies that everyone and anyone is eligible. We stayed in the Madia Gras Tower 18th floor. For some reason, only the last 3 elevators in the way back go up to the 18th floor. Only 1 out of 4 receptionists could clarify this... For crying out load, know your own freaken hotel. We didn't even care what condition the room was when we finally got in. We just crashed on the bed. However, when we did wake up, we had the hardest time finding an open electrical outlet... How do you have a lack of outlets... I had just stayed in Vegas two weeks prior to this visit at Ballys. I will never stay or even enter this hotel again. Their service and quality were just poor all around.
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