| rev:text
| - If you've seen my reviews on other companies you'll know that I don't hand out five stars easily. You have to earn that distinction and Jim and his team did just that.
I called Jim because:
a. I wanted to deal with a small local Arizona business versus "the man".
b. His Yelp reviews and other online reviews were impeccable.
When I called JPG I figured I'd be greeted by an answering machine or a call center. I was pleasantly surprised to get Jim, the owner. He was helpful, quick, and set up an appointment with us for Saturday.
So far so good...
Being very punctual, I set my iPhone alarm to tell me the day before that I had a Saturday 11:00 a.m. appointment.
Friday I received a phone call from Jim confirming my appointment. I happened to look down at my calendar alarm and it was going off as I was speaking to Jim.
Excellent...so far.
10:48 a.m. Saturday morning I heard the doorbell ring. Jim was early. (I like that.) Jim was friendly, informative, used state of the art equipment (including an iPad video) to educate and inform us as to what is important in a true state of the art alarm system.
Jim didn't sell us a contract. Instead, he helped us to understand the risks involved in purchasing a system that doesn't offer complete protection. He explained how thieves can easily disable "standard" alarm systems and the importance of having a completely independent system.
My wife and I opted for the top of the line monitoring system including voice, smoke, and glass breakage. It is completely independent of phone lines or electrical lines or internet (which can all be disabled from the outside of the house.)
Since we opted for the top of the line "Cadillac" system, I expected to be shaken down for an up front payment (like the other companies I had called.) He didn't do that. In fact I didn't have to pay anything out of pocket up front. It was all included in the monthly monitoring.
Jim asked us when we'd like to have the system installed. I replied: "As soon as possible." He made a quick phone call and set up the system install for that evening. Jim thanked me for my business, shook my hand, and left.
Nice...
5:15 p.m. that afternoon the doorbell rang. The tech was there to do our install. He ran through the entire system with us and installed it and was gone within forty-five minutes.
The system is easy to understand and access even for my wife, who is a little less tech savvy than I am. If you can dial a cell phone, you can operate this system.
Wow!
My main take-a-ways from this experience:
a. Yelp ratings work. When you see consistently great ratings then you can rest assured that this company is doing the right thing by its customers.
b. Always look around. Don't just go with the "big guy" because he's big. Chances are there's a smaller company willing to go the extra mile for your business. Why do business with a "call center" in another country when you can do business directly with the owner IN ARIZONA?
c. Jim didn't use "salesy" tactics or intimidation. As a matter of fact he didn't try to sell me at all. He was informative, gave me several options to choose from, and made it easy for me to make a decision. He didn't pressure me and everything he promised me he and his team delivered!
Am I happy with my alarm system? Absolutely! I can't think of anything that Jim could have improved upon.
Job well done Jim!
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