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  • wrote a review for Valvoline Instant oil change on 5/13/16 and received this message from them; Comment from Tammy M. of Valvoline Instant Oil Change Business Owner 5/13/2016 * Hi Kim. We apologize for your experience and can understand why that would be upsetting. Thank you for bringing this to our attention. We would like to discuss this with you and take the opportunity to make this right. Please contact our Customer Care team at 800-327-8242 or via email at VIOC_Customer_Care@ashla.... We have also forwarded your experience to management of this location in order to improve upon your feedback. My husband called the customer care team on Monday 5/16/16 to discuss this with them and they said they were very concerned and would have someone from the corporate office get back to us within 2 business days. It is now Saturday 5/21/16 and we still haven't heard back. Not a very good way to run a business, they let us leave their facility knowing they broke our tire stem and did not say a word. We could have been in a serious accident getting a flat tire while driving down the highway! I would give them less than 1 star if I could.
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