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| - I decided to go to The Body Shop today to get one of those diffusers. I think that's what they're called. I chose to go to the Boulevard Mall because it's suffering. I took a walk around and it's suffering because of the crap stores that are in there. Not all of them, but a good amount are pure CRAP. And it was depressingly empty. Anyway, I went specifically to buy Avon and go to The Body Shop. As I was approaching the store, two girls were out front with some cream asking if I wanted a sample. I respectfully declined and said I came to buy a diffuser. One of the girls, Brandy, said I can help and followed me in. She took me straight to the diffusers and explained in detail the pros and the cons of each. I chose a specific one and she asked if I needed anything else. I said I don't know, what else do you have. I won't go into detail but I will say this; the manager, regional manager, district manager and any other superior should get down on their hands and knees and be thankful that they have such a dedicated, passionate employee that was product educated. I told her I used Avon for foot care and she asked me what about that particular product kept me going back to buy it again, and I told her, and she explained the finer attributes of her products without ever dissing Avon. Even though I did not purchase that product I knew more about her product that might influence my next purchase. Her question and response was phenomenal in my opinion and anyone who is in retail should make these inquiries their mantra. Competition is tough, good customer service is tougher and harder to find. Items I normally buy elsewhere were appealing to me today so I bought them. I saved money and I felt really good when I left the store. That's what it's all about. Kudos to you Brandy for a job well done! You heard me..... ; )
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