Pros: amazing fresh made ice cream; kids love watching the process; cool concept
Cons: staff wearing filthy store tshirts (they should change them if they get dirty), no one cleaning tables, super loud inside, takes forever to get your order even when not busy, and they will still screw it up no matter how simple it was. Also the girl who took my order was nice but her breath was stinking from a smoke break. We wont be returning
Also these places need to stop having their staff scream out a welcome when you walk in the door. No one makes eye contact so why bother? Put that energy into better genuine service instead.
I give this place a year unless they can get their service up to par.