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| - I can't remember the last time I had such a bad experience at a food place. It was seriously one thing after another, I will never go back and advise others to stay away.
I went here for lunch on monday. The atmosphere is dingy at best, you will want to get your food to go because it looks dirty and bare bones. The credit card machine? Broken. I was lucky I had enough cash for a cheesesteak.
I waited over 20 minutes for the cheesesteak which I ordered to-go. I nearly had to just leave without it because I ran out of time (work lunch break). I ended up waiting and then having to rush back to work with about 2 minutes left in my lunch break in which to eat because it took so long to get my food. Once I got back to work and opened my sandwich, I discover it has mayo on it. I'm allergic so there was no saving the sandwich, I had to throw it out and just skip lunch. So I actually can't comment on the food, only on the service. I waited over 20 minutes for something I couldn't even eat.
I called as soon as I saw the mayo to complain because I was already annoyed that I had waited for so long. I spoke with the owner and he offered me the opportunity to return to get a free sandwich. At this point, I was out of time and had no desire to go back and wait a ridiculous amount of time for a new sandwich that may or may not be right. Which is what I told him. He then told me that it does not ordinarily take so long but they were a green restaurant (good for them, seriously) and they had to switch out the gas. I went there at 1230pm on a monday, there are better times to change over your gas that aren't during what most places would consider a normal lunch time! He then blamed me for the mayo by saying I ordered incorrectly. I ordered a cheesesteak with lettuce and tomato and cheese whiz. He pointed at a sheet and asked if I wanted any other toppings. I said no. Well he took that to mean that I wanted a cheesesteak HOAGIE which has lettuce, tomato, olive oil, mayo and raw onions. I said that I ordered the cheesesteak with lettuce and tomato and not the hoagie without the olive oil, onions, or mayo because I thought it would be easier for them to just add 2 things as opposed to take away 3. His explanation for the mix up? They didn't think I knew what I was ordering and thought I had meant "hoagie" but was too confused to order it, so they gave the cheesesteak hoagie.
So if you do decide to brave this dump, bring cash, expect long delays, and be very, very careful how you order because they will assume that you don't know what you want and give you something else.
I had been really excited to find a good cheesesteak place and I was pretty disappointed.
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