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  • My order was pretty simple, 1 large waffle fry to go. In the time that it took the cashier (Kenny as this is the name on the receipt) to turn around and tell the young lady that he needed a large fry and bag my order, several things took place. The first he had to repeat it several times because the young lady was not paying attention. Then he proceeded to scratch his nose, more than once and began digging in his ear. While he proceeded to take another order the young lady (which I later learned was the manager on duty) was looking/playing on her cell-phone, touching it as well as playing with her long blondish brown hair. She proceed to scoop the fries into the box and the ones that began falling out, she caught with her hand and placed them back in the box. At this point I was disgusted and decided that I no longer wanted the fries. When Kenny returned with the fries in the bag he apologize! d for the wait and I politely told him that I wanted a refund. He never asked why, he just says that he would need a manager to do so. He told the young lady that I had observed playing with her hair and phone that he needed to refund an order. She came upfront and refunded my money, again never asking why. I was very dismayed at the very health habits each one of them displayed as I hold Chick-fil-A to a higher standard than that of other fast food restaurants.
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