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  • Being a first time guest at The Delano I was ecstatic to learn they had a Starbucks right down stairs. How convenient right?! but, I did not get a chance to read the previous reviews before our visit, but I wish I should have, so I knew what to expect! I am not a huge coffee drinker but accommodated my father downstairs to get his daily caffeine fix. My brother also asked me to get him a drink too, so my dad ordered his and paid using his gold card, then I used my phone (I also had his card saved on my mobile app) to pay for my brothers drink. Moment's later while waiting for our drinks, I decided to order a green tea lemonade because it was a hot day and a cool drink sounded good! I stood back in line, and brought out my phone again, the same chick that assisted me said "Sorry, you cant use the same card twice, that is our policy here"....Say what now?.... So how am I supposed to pay? because my dad used the same exact card to pay just a few moments ago, so how are you going to tell me I can't use the same card?! She then explains its their "policy" but decides to be nice and say "okay I can accept it this time, but we normally can't!" What the hell?!!!! This is the FIRST i've heard of such nonsense!!!! What place of business would basically say no to money?! So I wait at the pick up station and I hear them muttering words to one another while looking at me, so I was staring at them right back and the girl comes over and asks..."can I help you with something?" ....Uh yeah!!!! I am waiting for my drinks wtf!!!! She asks...oh what did you order? WOW REALLY? Ya'll have the nerve to give me a hard time about using my card twice, then on top of that, don't even know what I ordered or why I am standing there... WORST "Customer service" I've ever received at any Starbucks ever!!!
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