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  • First and foremost I'm a huge fan of the brand. I've been a customer of RR for over 10 years. So much a fan that my family and friends typically get me a gift card for RR for the holidays or birthday. Sadly this has to be the worst RR I've been too. Started out as soon as we walked in. They seemed extremely under staffed for lung time. We came in around 130 last Thursday. We were seated at one of the only clean table in the dining area. We counted 9 tables that hadn't been fully bused. Drink glasses everywhere. Ok, I get, slammed and short staffed. I work in the restaurant industry so I get it. We went ahead and ordered and I as always got the bottomless rootbeer floats. It's a bargain for 4.99. Tree the Blue Ribbon burger also with my bottomless fries crispy. That was the first time we saw our server. Didn't catch her name. Tattooed brunette. Well I was thirsty so the float lasted 2 minutes. Put my glass politely at the edge of the table to signal her. A runner or another server brought out our food. Our server didn't come back to see if we needed anything. We sat there for about 10 minutes waiting on someone to ask if we needed anything because we did. We needed a side of their chipotle mayo and a side of blue cheese dressing and I was in desperate need of something to drink, a refill on my route beer float. Our way to finally saw that we needed something as I politely called out to her across the dining room. I guess there were a couple of regulars and she was busy attending to them. Mind you no one has attended to the nine tables with dishes and drinks on them. She came up give us a look and we asked for the refill on the route beer float and the sides of dressing at which point she made no apology and just informed us there be a surcharge for the chipotle mayo. She brought the float back first. By the time she went to the kitchen and came back with the dressings I had already finished the second float and aspirate third. Both empty glasses remained at the table while she rushed to the bar and brought me a third glass. But now I had already finished my third float and my crispy fries were soggy from sitting around. I went ahead and ate them because I was starving. Another 15 or 20 minutes past and my fries were empty and I still had half of my burger left and yet another empty float. She came back after I had to call out to her once again. Asked for one more float and another order fries. The float came and added to the three empty glasses that I had. After she cleared the table the fries finally came out along with her pointing out that we can pay online. Not sure what the issue was, maybe they were just all having a bad day. But it's definitely not the Service and attitude I'm used to when I go to RR. Definitely won't be back to this place.
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